Compare 20 Best Contact Center Operations Software

Introducing Cordless: a cutting-edge call centre solution designed to revolutionize customer support. This innovative platform offers unparalleled conversation intelligence, empowering support teams with invaluable insights for enhanced customer interactions. Cordless sets itself apart by ...Read more about Cordless

Introducing Salient, a groundbreaking solution designed to transform the way consumer lenders engage with their clients. Serving as your all-in-one contact center solution, Salient empowers you to streamline customer interactions with ease and efficiency across various communication channels ...Read more about Salient

Experience the power of VoiceGenie.AI, a cutting-edge generative voice bot tailored for interactive sales that is brought to you by the esteemed team at Oriserve. This innovative platform leverages industry-leading technologies to enhance customer interactions and streamline processes across ...Read more about VoiceGenie.AI

Discover Oki-Toki, the groundbreaking solution for call center software needs. This revolutionary omnichannel platform is the ultimate answer for all customer service requirements. Oki-Toki stands out as the only of its kind, offering a diverse range of communication channels at your disposal, ...Read more about Oki-Toki

LiveVox is a leading software platform that facilitates 14 billion interactions yearly. Combining a range of powerful features, LiveVox ensures excellent customer and agent experiences. Our solution also incorporates advanced Omnichannel communication, WFO & CRM capacities to reduce compliance ...Read more about LiveVox

Intradiem is a groundbreaking customer service software that utilizes AI-enabled technology to provide a modern solution to maximize productivity. It seamlessly integrates with already existing Call Center and Workforce Management Software, giving you the power to monitor contact center data ...Read more about Intradiem

Newfies-Dialer is a powerful auto-dialer and voice broadcasting software that can be used for mass outbound calling, press one dialing and offering outbound IVR. The system is designed to provide potential users with the capability of dialling countless phone numbers in succession, delivering a ...Read more about Newfies-Dialer

Hello Stats, a call tracking tool designed for marketers, allows you to gain insights on the demographic data of your callers. By recording calls, it helps enhance sales performance. Track both online and offline call sources with ease using Hello Stats' user-friendly dashboard. With its quick ...Read more about Hello Stats

Introducing UpTeam - the ultimate call management system for businesses. With its innovative features, this app helps manage a variety of sales teams within an organization, from outbound sales executives to recruiters. But what sets UpTeam apart is its ability to make calls to customers, ...Read more about UpTeam

Revolutionize your reporting and data analysis experience with Variphy. This SaaS software enriches CDR reports and calls by providing customizable dashboards, widgets, and wallboards. Access real-time data at your fingertips through web-based reports, tailored for administrators, agents, and ...Read more about Variphy

Introducing CallTracking - your go-to solution for monitoring multiple calls and gauging the effectiveness of your marketing efforts. Developed in-house, this software streamlines the process of tracking calls from various sources, enabling businesses to optimize their advertising budget and ...Read more about CallTracking

Introducing MyDoctorCalls - the ultimate call tracking solution for doctors and their practices. This powerful web-based application allows you to monitor and record all incoming calls, giving you valuable insights into your marketing efforts. With every sign-up, you will have access to local ...Read more about MyDoctorCalls

Magnetis, a powerful tool from a leading SaaS Aggregator company, offers call-tracking capabilities to help you gain valuable insights from your phone calls. With its phone call analytics, you can track call volumes, sources, and calendar of calls, as well as detect and follow up on missed ...Read more about Magnetis

Amplify your business with our revolutionary product, Track Leads. Say goodbye to traditional approaches where data was only accessible to experts or large corporations. Our product puts you in control of your data, giving you a competitive edge. Move beyond basic analytic tools and meaningless ...Read more about Track Leads

CloudCall is the ultimate solution for businesses looking to thrive by leveraging the power of conversations. Seamlessly integrating with CRM systems, it not only unifies all interactions but also ensures higher data quality and efficiency. With an easy-to-use interface, CloudCall simplifies ...Read more about CloudCall

CallMatrix, a powerful call management software, allows you to handle incoming calls efficiently. It simplifies the process of answering calls, converting them into paying clients. With the ability to create local and toll-free numbers, set call routing policies and use the numbers for ...Read more about CallMatrix

Revolutionize the way you engage with customers and provide top-notch business experiences with ipSCAPE. This versatile, cloud-based call center software offers omnichannel capabilities to automate your personalized communications. Record calls with ease, whether automatically or upon agent ...Read more about ipSCAPE

Introducing Squaretalk – the all-in-one cloud communications platform designed to elevate call centers to new heights. With its low cost, scalability, and user-friendly interface, this software empowers sales and support teams to operate efficiently from anywhere. Connect with customers through ...Read more about Squaretalk

The 8x8 Contact Center Operation Software is a complete contact center solution with all the tools need to provide top-quality service and delight the customers. From the agent desktop to management dashboards, it provides the power and flexibility to communicate effectively at competitive ...Read more about 8x8

QEval is customer contact center operations' software that provides real-time insight into customer contact teams' performance. It supports a context-driven approach to decision-making, enabling customer service managers to analyze information and make sense of it instantly in order to optimize ...Read more about QEval